Sorry for the lack of blog posting lately. While my goal is to post something once a week, I'd really like to do it a lot more.
I've been fairly unplugged from the world this week (except at work of course) since I'm spending most of my free time studying for the Haas Berkeley MBA statistics waiver exam. It's tough, because despite majoring in engineering, I somehow managed to make it through college without ever taking a statistics course. So I'm basically learning this stuff from scratch. I picked up four books at the Burlingame library and dug in. It's not easy, but if I pass the waiver exam it means that I don't need to take a statistics course at a junior college prior to starting the Haas MBA. That is, of course, assuming I'm accepted to the Berkeley MBA program in the first place. (Funny how I'm taking the test before I even know.)
Don't underestimate your ability to learn things on your own. In fact, that's sort of the premise of ThePoorMansMBA.com -- you can learn a lot about business without going to school.
Wednesday, February 20, 2008
Thursday, February 14, 2008
Stressed at work? Try this...
ZenHabits posted on of the best lists of suggestions about reducing work-related stress in a long time. For example:
I'd also add one more to the list -- Get one of your MITs (Most Important Tasks) done first thing in the morning before you even check your email. When you sit down at your desk just look at your MITs from the night before and start hammering away on one.
I find if I don’t do this, I get so caught up in the things that pop-up during the day that I end up tackling my MITs at 4pm and it's already too late to make progress. Then I start the next day already behind.
Set your priorities yourself, don’t let others set them for you.
Do less. Those of you who know me by now saw this one coming. It’s very difficult to have a relaxed workday if you have too much going on. Instead, learn to reduce what you do, but choose the most impactful tasks and projects — the ones that will mean the most over the long term. I choose three important things to achieve each day, as I’ve said before. Those are the three things I can do today that will have the most impact in my life.Check out ZenHabit's 17 Unbeatable ways to create a peaceful, relaxed workday.
I'd also add one more to the list -- Get one of your MITs (Most Important Tasks) done first thing in the morning before you even check your email. When you sit down at your desk just look at your MITs from the night before and start hammering away on one.
I find if I don’t do this, I get so caught up in the things that pop-up during the day that I end up tackling my MITs at 4pm and it's already too late to make progress. Then I start the next day already behind.
Set your priorities yourself, don’t let others set them for you.
Sunday, February 3, 2008
Making people want to help you
A lot of times, getting things done involves coordination between multiple people. One of the key rules for successfully getting things done, and for leadership in general, is learning to make people want to help you. This can be vital to any task but especially ones where you're working with people who you don't directly supervise.
Although this concept has handy applications in the workplace, the event that prompted me to think about influencing people had nothing to do with work. My brother-in-law called Dell because the battery on his new laptop wasn't holding a charge. After a bunch of run-around on the phone, they told him that batteries weren't covered under the warranty and that he'd need to pay for a new one. But rather than admit defeat, he took charge of the situation and tried a new tactic -- trying to make the customer service rep want to help him. Here are some helpful steps for doing this in any situation:
- Butter them up - Give the person a compliment, tell them what a good job they did on a similar task and how you really appreciate their expertise.
- Explain what you're trying to do - Often, just by explaining what the end goal is, you can get someone on your side. If they see that they'll play a crucial role in this accomplishment they're likely to help.
- Describe the alternatives - This is a little bit of a cheap-shot but effective. Explain another hypothetical outcome that the person may not like (but don't be negative about it.) In the case of the Dell battery, Adam explained that he could make a big fuss on the phone, get all upset with the support rep, yell at her, ask to speak to her manager, and continue to be uncooperative. Or...they could just skip all that and she could ask her manager to make an exception to the policy. She keeps her sanity and avoids a negative customer experience and he gets the result of requesting an exception without needing to be a jerk about it.
- Thank them publicly - If someone helps you, don't take all the credit. Give proper thanks to those who helped and do it in a public setting where others will see their contribution. It's best if you can thank them in front of their manager or other senior members of the staff.
My brother-in-law did end up getting his laptop battery replaced thanks to his gift for making people want to help him. And don't forget, another unspoken rule for implementing this concept is to be nice. Nobody wants to help a jerk.
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